Privacy Policy

Last updated: 24 July 2026

Car Rental Durrës respects your privacy and is committed to handling your personal information carefully and transparently.

This Privacy Policy explains what information we collect through carrentaldurres.com, email, WhatsApp and telephone, why we use it, how it may be shared and what rights you have.

1. Who We Are

Car Rental Durrës is operated by:

Operator: Sabian Zhupa
Email: zhupasabian@gmail.com
Telephone/WhatsApp: +355693138847

For personal information submitted through this website, email or WhatsApp, the operator acts as the data controller.

2. Purpose of the Website

Car Rental Durrës is a digital-marketing and lead-generation project that promotes car-rental options from selected independent rental partners.

The website helps travellers submit rental enquiries, compare available options and connect with a suitable rental partner.

Car Rental Durrës does not own the vehicles displayed on the website and does not directly provide the rental vehicle. The selected rental partner is responsible for the rental agreement, payment, deposit, insurance, vehicle condition and handover.

Car Rental Durrës may receive a marketing or referral fee from a rental partner when an enquiry results in a confirmed rental.

3. Pilot Project Status

Car Rental Durrës is currently operating as a pilot project while we test and improve the website’s marketing, enquiry and partner-referral process.

The pilot status does not reduce your privacy rights or our responsibility to handle your personal information appropriately.

As the project develops, our services and working processes may change. If these changes affect how personal information is processed, this Privacy Policy will be updated accordingly.

4. Information We Collect

When you contact us or submit a rental enquiry, we may collect:

Your name
Email address
Telephone or WhatsApp number
Rental dates and times
Pickup and drop-off locations
Preferred vehicle or vehicle category
Number of passengers and luggage
Requested extras
Basic driver information needed to check rental eligibility
Information included in your messages
Records of our communication with you

The website may also process limited technical information, including your IP address, browser type, device information, access times and security logs.

We do not collect payment card information through the website.

Please do not send copies of passports, driving licences, payment cards or other sensitive documents through the website unless specifically requested at a later stage through an appropriate communication channel.

5. How We Collect Information

We may receive information when you:

Complete an enquiry or contact form
Contact us by email
Send us a WhatsApp message
Call us by telephone
Continue with a rental request through a selected rental partner

The website enquiry form sends your message to our email address.

We do not currently use a CRM or maintain a separate customer database. Enquiries are managed through email and WhatsApp.

Website hosting, security and spam-protection systems may temporarily process limited technical information required to operate and protect the website.

6. Why We Use Your Information

We use your information to:

Respond to your questions and enquiries
Understand your rental requirements
Check vehicle availability with selected rental partners
Provide or communicate available rental options
Confirm rental dates, locations, prices and conditions
Coordinate communication with the selected partner
Assist with pickup or handover arrangements
Provide customer support
Prevent spam, fraud and website misuse
Protect the security of the website
Comply with applicable legal obligations
Establish, exercise or defend legal claims when necessary

The primary legal basis for processing an enquiry is taking steps at your request before entering into a possible rental arrangement.

Some processing may also be necessary for our legitimate interests, including operating the website, managing enquiries, protecting our systems and maintaining appropriate business records.

Information may also be processed when required by applicable law.

7. Marketing Communications

Submitting a rental enquiry does not automatically subscribe you to advertising or promotional messages.

We do not use your enquiry information to send newsletters, advertisements or unrelated marketing communications unless you have provided separate and clear consent.

If you provide marketing consent, you may withdraw it at any time by contacting us.

8. Sharing Information With Rental Partners

To check availability and provide a suitable option, we may share the minimum necessary information with selected independent rental partners.

This information may include:

Requested rental dates
Pickup and drop-off locations
Preferred vehicle category
Requested extras
Basic driver requirements
Your contact information when direct coordination is necessary

We only share information that is reasonably necessary to answer or complete your request.

When your information is provided to a selected rental partner for its own rental agreement, payment, insurance, legal checks or vehicle handover, that partner may become an independent data controller. The partner is responsible for explaining how it processes information under its own privacy practices.

9. Other Service Providers

Your information may also be processed by service providers necessary for operating the website and communicating with you, including:

Our email provider
WhatsApp and its related service providers
Website hosting providers
Website security and spam-protection providers
Technical providers assisting with website maintenance
Professional advisers when legally necessary
Public authorities when disclosure is required by law

We do not sell, rent or trade your personal information.

We do not transfer enquiry information to a CRM, mailing list or advertising platform.

10. Email and WhatsApp

Enquiries are currently managed through our email account and WhatsApp. This means that messages and contact information may be stored within these services.

When you contact us through WhatsApp, WhatsApp also processes certain information about your account, device and use of its services. WhatsApp’s processing is governed by its own privacy policy and terms.

Email and WhatsApp providers may process information on servers located outside Albania.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general rule:

Unsuccessful, cancelled or inactive enquiries will be deleted within 12 months of the last communication.
Information connected with a confirmed rental may be retained for longer when necessary for customer support, accounting requirements, legal obligations or potential legal claims.
Technical and security logs may be kept temporarily according to the settings of our hosting and security providers.
Some information may temporarily remain in service-provider backups after being removed from active email or WhatsApp records.

When information is no longer necessary, it will be deleted or anonymised where reasonably possible.

12. International Processing

Some providers used for email, WhatsApp, website hosting or website security may process information outside Albania.

Where international processing occurs, we take reasonable steps to use established providers and appropriate safeguards in accordance with applicable data-protection requirements.

13. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information, including:

Password-protected accounts
Two-factor authentication where available
Restricted access to messages and enquiries
Website security and spam protection
Collection of only the information needed for an enquiry
Deletion of information when it is no longer required

However, no website, email provider or internet communication method can guarantee complete security. You should therefore avoid sending unnecessary sensitive information by email, WhatsApp or the website form.

14. Cookies and Technical Data

The website may use strictly necessary cookies or similar technologies required for website security, form operation and basic functionality.

The website may also generate limited server logs used to detect errors, prevent misuse and maintain security.

If optional analytics, advertising cookies or tracking technologies are introduced, we will update this Privacy Policy and provide an appropriate consent mechanism where required.

15. Automated Decision-Making

We do not use automated decision-making or profiling to approve or reject rental enquiries.

Vehicle availability, pricing and rental conditions are checked manually with the relevant rental partner.

16. Children’s Information

This service is intended for adults who are legally able to arrange or enter into a vehicle rental agreement.

We do not knowingly collect personal information directly from children.

17. External Links

The website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of external websites or services. We recommend reviewing their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy as the pilot project develops, when our service providers change or when legal requirements are updated.

The latest version will always be published on this page with its most recent revision date.

19. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Car Rental Durrës
Operator: Sabian Zhupa
Email: zhupasabian@gmail.com
Telephone/WhatsApp: +355693138847